OUR RETURN POLICY
If you are not entirely happy with the goods that you have chosen you may return them to us within 30 days of receipt in accordance with our return policy.
If you return any products in accordance with our return policy, we will be happy to offer you an exchange or, if you wish, a refund provided that the products are returned complete, in perfect condition, unused and unopened in original packaging.
The cost for returning items is free within the United Arab Emirates using our preferred courier service. International returns should be sent via a tracked delivery service and the delivery cost is paid by the customer. We regret that we are not able to refund any courier, postage, or duty charges.
We can provide a return shipping label for international returns using our preferred courier service at a cost of $20 USD.
To initiate a return please email our customer care team at firstname.lastname@example.org and they will be happy to help. If you prefer to call you can reach us on +971 43 381 690, we are available 24/7.
RETURNING YOUR ITEMS
When returning a product under our return policy, certain items cannot be returned, for example, opened contact lenses and made to order contact lenses.
When returning your items please provide proof of purchase (your order number, full name and email address used when purchase made) within the return. If you are unable to find your order number please reach to our Customer Service team and they will be able to help, you can also find your order number by checking in your My Account page.
Please note that we are only able to issue a refund back onto the original payment method used (Visa, Mastercard, American Express, Apple Pay or PayPal).
Please return your items back to our returns department:
GDP Al Quoz 3
Building 3, Office 3020
P.O. Box 392593
United Arab Emirates
This does not affect your legal rights.
CUSTOMS AND IMPORT DUTIES
All prices quoted on this Website are accurate at the time of publication, are quoted in USD or where available the currency in the country you are ordering and delivering to. If your currency is not available, you will be charged in USD. Customs duties or import duties levied once the package reaches your destination country are paid by us and applicable destination taxes have also included at the point of payment, please check our Express Shipping Tool for details related to your specified country.
Due to customs restrictions on total or combined orders to a single US address, if you are placing an order of over $1,000 please call our call our helpful Customer Service team on +971 43 381 690 or reach us via email at email@example.com and we will be happy to help ensure your order gets placed and processed as quickly and efficiently as possible.