The Website, solotica.com and You
This Website (www.solotica.com) (the " Website"), is owned by and operated by Sky Optical LLC on behalf of Solotica Brazil (" Solotica.com", " we" or " us"). If you have any questions regarding the Website or these terms and conditions, or in the unlikely event that you have any complaints about any products purchased by you from the Website, you can contact us by telephone on +971 4 338 1690 or by email at email@example.com or by post using the address given below.Solotica.com
GDP Al Quoz 3
Building 3, Office 3009
PO Box 392593
United Arab Emirates
- Company Registration Number
- Trade License Number
Offer Terms and Conditions
From time to time Solotoca.com may run promotions and offers on selected products or lines. All qualifying Promotional Offers will be automatically applied to your order when placed through our website. All our Promotional Offers are subject to the below terms and conditions:
They are only valid on full-priced items and cannot be used on sale or promotional items which are already discounted unless otherwise stated.
They cannot be used in conjunction with any other offer.
They are valid for a limited time as specified in the marketing communication on the website or in newsletter, they cannot be used outside of that period.
They are not valid on gift wrap, gift box service, gift cards*, and made-to-order items.
If an item is returned which brings the amount spent below any qualifying level, the offer value may be deducted from any refund; and
All orders are subject to stock availability and we reserve the right to withdraw, amend or extend offers at any time, without prior notice.
On occasions, Solotica.com will release Shopping Codes via email or other marketing channels. The Shopping Codes enable a discount to be applied to your order as specified on the marketing communication. To apply the Shopping Code online enter it as requested during the Check Out process. The discount will then be applied to your order, subject to the terms and conditions below:
Shopping Codes are only valid on full-priced items and cannot be used on sale or promotional items which are already discounted unless otherwise stated.
Shopping Codes cannot be used in conjunction with any other offer.
Shopping Codes are valid for a limited period of time as specified in the marketing communication; they cannot be used outside of that period.
Shopping Codes are not valid on gift wrap, gift box service, gift tenders and made-to-order items.
If an item is returned which brings the amount spent below any qualifying level, the offer value may be deducted from any refund.
Shopping codes are for use by the intended recipient only and proof of entitlement may be requested.
All orders are subject to acceptance and any improper use of shopping codes may result in the cancellation of your order.
All orders are subject to stock availability and we reserve the right to withdraw, amend or extend offers at any time, without prior notice.
Specific offer terms and conditions are provided with each Shopping Code - for specific information relevant to that offer, please refer to marketing material on which it is featured.
Use of Website
Please read these Terms carefully and make sure that you understand them before ordering any product from our Website. You may save or print a copy of these Terms for future reference.
If you do not agree to these Terms, you must cease using and accessing this Website.
Terms may be changed and updated from time to time and any changes will be effective from the publication of the new terms on the Website. Every time you wish to order products, please check these Terms to ensure you understand the terms which will apply at that time.
Whenever you make use of a feature that allows you to upload content to our Website, or to make contact with other users of our site, you must comply with these Terms and any applicable law.
Any content you upload to our Website will be considered non-confidential and non-proprietary. Solotica.com has the right to use, copy, distribute, reproduce, exploit, modify, alter, and/or disclose to third parties any such material for any purpose. We also have the right to disclose your identity to any third party who is claiming that any material posted or uploaded by you to our Website constitutes a violation of their intellectual property rights or of their right to privacy.
We may deny you access to the Website at any time in its sole discretion when we believe that your use of the Website is in violation of any of these Terms, any law or the rights of any third party or was not respectful to others.
We will not be responsible, or liable to any third party, for the content or accuracy of any content posted by you or any other user of our Site and you hereby agree to be responsible to Solotica.com for and indemnify us and keep us indemnified against all costs, damages, expenses, losses and liabilities incurred and/or suffered by us as a result of any claim in respect of your use of the Website.
Placing an Order
By placing an order with us you agree to and accept these Terms. If you are unhappy with or unclear about any aspect of these terms, please contact one of our customer service advisors before placing an order with us, either email us at firstname.lastname@example.org, reach us by phone on +971 4 338 1690 or by post using the address given above. Calls to our Customer Service team are charged at the local or international rates dependent on your location. Calls may be recorded for training and monitoring purposes.
Solotica.com provide contact lenses with both prescription power and plano (non-powered contact lenses). Solotica.com being based in the United Arab Emirates operates under UAE law where there is no requirement to submit your prescription before purchasing contact lenses. If you would like that we verify your prescription prior to dispatching your order we are very happy to do this and you can email your prescription to us at email@example.com prior to placing your order. Toric Lenses for Astigmatism are custom made products manufactured to your prescription as entered on the website. Once your order is confirmed it cannot be cancelled or amended as the production process has started and the lenses are custom made to order. We will always request to confirm your prescription for toric contact lenses.
The contact lens specification transmitted in your order is valid and corresponds to the most recent fitting carried out by a registered optician or ophthalmic medical practitioner and is no more than one year old. Optimal use of contact lenses is assured if the wearer is familiar with the care and handling of contact lenses and regularly takes part in the necessary ophthalmological examinations, in order to prevent any damage to the eyes.
We explicitly request that contact lens wearers should have their eyes examined at least every year, with fitting check every 6 months or as per their optician’s guidance. If the wearer has changed their brand, they should have the fit checked carefully by an ophthalmologist or a contact lens specialist. Regarding risks and side effects, please consult an ophthalmologist or contact lens specialist and make sure you read the manufacturer’s information enclosed with each product.
The respective manufacturer is exclusively responsible for the compatibility of the delivered products. Merchandise is delivered in the manufacturer’s original, unopened factory packaging. We accept no liability for incorrect use or improper handling. In order to ensure good health of your eyes, the recommended wearing period must not be exceeded. Should you develop any form of ocular irritation, please remove the contact lenses immediately and contact an ophthalmologist or eye specialist.
We reserve the right to contact your eye care provider regarding any issues with your prescription.
By placing an order via this Website, you are making an offer to Solotica.com to purchase the goods detailed in your order upon the terms described in your order.
Once you have placed an order for goods we will send you confirmation that your order has been received, this is not a confirmation that your offer to purchase the goods (or for them to be delivered) has been accepted. A contract between you and Solotica.com for the sale and delivery of our goods will only exist once an order has been accepted, processed, and dispatched to you.
Payment could not be easier with Solotica.com. We accept Visa, Mastercard, American Express, Apple Pay and PayPal for all international orders and within the United Arab Emirates we also accept Cash on Delivery for orders up to 1,500 AED. We do not accept cheques or money transfer. Payment is made through our payment gateway providers, Ayden and PayPal, currency conversion fee’s may apply for further details please check www.paypal.com or directly with your bank. We reserve the right to change and update our payment providers at any time.
This does not affect your legal rights.
Prices and availability of goods are subject to change without notice.
Please note that a delivery charge will be added to your order value where appropriate. The delivery charge is added once discounts have been deducted. To check the applicable delivery tariff for your country please refer to our Express Shipping Tool.
All dates quoted for delivery are estimated delivery dates and may be subject to change and not guaranteed. As your order progresses through the courier network your estimated delivery date will become more accurate and you can check this using the tracking link that is shared by email when your order is dispatched. We are not responsible for any delay, lost package or damage (either direct or indirect) that is beyond our reasonable control, including where you are not available to take delivery of your order, request postponement or changes to delivery address. Lost packages, damages or any issue with the product must be reported to firstname.lastname@example.org within 10 days of order being received. If your order was not received this must be reported within 30 days of the order being dispatched. You may also be required to contact the courier to raise a case for non-delivery or damage where applicable. The Case ID must be shared with Customer Service (email@example.com)on the above email address to allow for follow up with the courier on your behalf.
Our Customer Service team will be happy to assist with changing your preferred delivery address should this be required. However, once your order has been processed and dispatched, we will not be able to change your address as your order is now in the courier network. Our Customer Service team are available 24/7 to help with any queries you have and can be reached through chat, email, or phone.
By accepting these terms and conditions you are making an offer to Solotica.com to deliver the goods detailed in your order upon the terms and charge described in your order. Ownership, title and risk of the goods will pass to you when the goods are placed at your disposal (the delivery address requested on order), a signature is not required for your order and delivery is to your designated shipping address.
Conformity of Goods
We take every care to ensure that the description and specification of our products are correct at the time of going to press. However, specifications, images and descriptions of products on this Website are not intended to be binding and are intended only to give a general description and representation of the products. Due to the nature of the products the final look may vary based on your natural eye colour, complexion and also the device that you are viewing the website and product from. Furthermore, while the colour reproduction of the products is a close representation, we cannot accept any responsibility for any variation in the colour caused by the browser software, the computer operating system used to view the products or the opacity of the lens when worn.
We endeavour to display all items currently available on our website and aim to hold stock of all ranges and powers while a product is active. Occasionally, an item will be out of stock. Where the item is out of stock but we expect to receive a delivery soon you can request that we notify you once the item is available, you can do this by using our notification tool available on the product page. Once the item has been received and is available to order we will notify you to the email address that you have provided on the notification tool. If you are in an urgent need or would like to discuss specific product requirements we are available to help by emailing firstname.lastname@example.org or via phone at +971 4 338 1690.
Your right to cancel
You have a legal right to change your mind and cancel your order within 14 days of receipt and receive a refund of all charges for the cancelled goods and the delivery charges. We will process the refund without delay and in any event not later than (a) 14 days after the day we receive back from you any products supplied and confirm that products have been returned in line with our return policy, or (b) if there were no products supplied, 14 days after the day on which we receive your cancellation notification. Parcels returned by courier and post are returned at your own cost. For more information on how to change or cancel your order before dispatch, please see further details on the Returns page for information on how to cancel your order after receipt of your products.
Our Returns Policy
If you are not entirely happy with the goods that you have chosen you may return them to us within 30 days of receipt in accordance with our returns policy.
If you return any products in accordance with our returns policy, we will be happy to offer you an exchange or, if you wish, a refund provided that the products are returned complete, in perfect condition, unused and unopened in original packaging.
The cost for returning items is free within the United Arab Emirates using our preferred courier service. International returns should be sent via a tracked delivery service and the delivery cost is paid by the customer. We regret that we are not able to refund any courier, postage, or duty charges.
We can provide a return shipping label for international returns using our preferred courier service at a cost of $40 USD.
To initiate a return please email our customer care team at email@example.com and they will be happy to help. If you prefer to call you can reach us on +971 4 338 1690, we are available 24/7.
Returning your items
When returning a product under our returns policy, certain items cannot be returned, for example, opened contact lenses and made to order contact lenses.
When returning your items please provide proof of purchase (your order number, full name and email address used when purchase made) within the return. If you are unable to find your order number please reach to our Customer Service team and they will be able to help, you can also find your order number by checking in your My Account page.
Please note that we are only able to issue a refund back onto the original payment method used (Visa, Mastercard, American Express, Apple Pay, PayPal etc ).
Please return your items back to our returns department:Returns Department
GDP AL QUOZ 3
Building 3, Office 3009
P.O. Box 392593
United Arab Emirates
This does not affect your legal rights.
Customs and Import Duties
All prices quoted on this Website are accurate at the time of publication, are quoted in USD or where available the currency in the country you are ordering and delivering to. If your currency is not available, you will be charged in USD. Customs duties or import duties levied once the package reaches your destination country are paid by us and applicable destination taxes have also included at the point of payment, please check our Express Shipping Tool for details related to your specified country.
Due to customs restrictions on total or combined orders to a single US address, if you are placing an order of over $1,000 please call our call our helpful Customer Service team on +971 4 338 1690 or reach us via email at firstname.lastname@example.org and we will be happy to help ensure your order gets placed and processed as quickly and efficiently as possible.
Contact Lens Prescription Verification – US Customers
When placing an order for delivery to the United States of America we will ensure that your contact lens prescription is verified. This ensures that your order complies with the US FCLCA (The Fairness to Contact Lens Consumers Act) regulations.
We always aim to make this process as easy as possible for you and you can either provide us with a copy of your current contact lens prescription, this must include your full details (Name, Address, Prescription Power and Brand/Manufacturer) and also the full details of your optometrist (Name, Address and Telephone Number). You can email your current contact lens prescription to email@example.com. Alternatively, if you do not have a copy of your prescription this isn’t a problem, we only need the Name and Contact Details, including Telephone Number for your optometrist and we will then submit the verification request. We submit this request by calling your optician. The verification request asks that your optometrist verifies the prescription of the products you have ordered and that they confirm this to solotica.com (the seller/vendor) either through email or by phone. The FCLCA requires that we wait a minimum of 8 hours from submitting the verification request to your optometrist before we can ship your order. The 8-hour time window is applicable during your optometrists standard business hours and is not applicable outside of this time. This allows time for your optometrist to respond to the request at their convenience. The response from your optometrist can be received either through email or phone to our team. To ensure that your optometrist has time to respond please be advised that it can take up to 24 hours for the reply to be received, due to time difference and their working hours. In situations where your optometrist doesn’t confirm your prescription request within the 8-hour timeframe, your prescription is automatically verified and solotica.com (the seller/vendor) is allowed to ship the products to the customer.
When your order has been shipped you will always receive a tracking email advising you of the shipment details. If you have any questions related to this please feel free to reach us at firstname.lastname@example.org
General Terms and Conditions
Disclaimer & Limitations of Liability
Solotica.com does not seek to exclude or limit liability for death or personal injury arising from its negligence or that of its members, agents, directors, or employees or for any fraudulent misrepresentation. To the fullest extent permitted by law and save as provided above, neither Solotica.com nor any associated company shall be liable to you by reason of any representation, or any implied warranty, condition or other term, or any duty at common law, or under the express terms of the contract, or in negligence (whether on the part of Solotica.com or any of its members, agents, directors, employees or otherwise) for any indirect special or consequential loss or damage (including but not limited to loss of profit or loss of saving), costs, expenses or other claims for compensation whatsoever which arise out of or in connection with the use of this website, the supply of the products or their use or resale by you.
The limitations of liability in these conditions shall apply equally for the benefit of Solotica.com and any other associated company of Solotica.com as if references to Solotica.com included references to each such associated company.
While Solotica.com uses reasonable endeavours to ensure that the information on this Website is accurate and up to date, it does not give any warranty as to its accuracy or completeness and Solotica.com will not be responsible for any errors or omissions or for the results arising from the use of such information. While Solotica.com takes all reasonable steps to ensure a fast and reliable service, it does not guarantee that your use of this Website will be interruption or error free and will not be responsible for any disruption, loss of or corruption of any material in transit, or loss of or corruption of material or data when downloaded onto any computer system.
Further, Solotica.com will not be responsible nor liable for your use of any other Websites which you may access via links within this Website. Solotica.com does not control these Websites and is not responsible for their content. Any such links are provided merely as a service to users of this Website and their inclusion in this Website does not constitute an endorsement by or affiliation with Solotica.com. The entire liability of Solotica.com under or in connection with any contract for any products to which these conditions apply shall not exceed the price of the products, except as expressly provided in these conditions.
Solotica.com will not be liable to you or be deemed to be in breach of these Terms or any other contract with you by reason of any delay in performing, or any failure to perform, any of its obligations in relation to the products ordered by you if the delay or failure was due to any cause beyond its reasonable control.
Solotica.com may assign or transfer any of its rights or sub-contract any of its obligations under these Terms to any third party. You may not assign or transfer any of your rights or subcontract any of your obligations under these Terms except with the specific permission in writing of Solotica.com
Nothing in these conditions is intended nor shall affect any of your statutory rights that may not be legally excluded.
Copyright and Trademark
The contents of these pages (including pictures, designs, logos, photographs, text written and other materials) are the copyright trademark or registered trademark of Solotica.com or its content and technology providers or their respective owners. ALL RIGHTS RESERVED. The copying, modification, distribution, reproduction, or incorporation into any other work of part or all of the material available on this Website in any form is prohibited.
Law and Territory
To the extent it is possible to exclude the application of other laws and regulations, these Terms and your use of our Website are governed by United Arab Emirates law and you agree to submit to the non-exclusive jurisdiction of the United Arab Emirates court. This does not affect your non-excludable statutory rights. This Website and our Terms have been designed for use within the United Arab Emirates and under UAE law.