Customer Service
- Shipping & Delivery
- Returns & Replacement Policy
- Ordering
- Payment, Pricing & Promotion
- Viewing Orders
- Updating Account Information
Shipping & Delivery
If we have your products in stock and your order is placed before 14:00, we will usually dispatch your order on the same day, orders received after 14:00 will be dispatched next day.
If we have to order your product, we will inform you by email when your products are expected to arrive and we will also advise an expected date to ship. The expected shipping date is based on our experience and not guaranteed
Returns & Replacement Policy
We are happy to refund or exchange any unopened, undamaged and unexpired contact lenses up to 60 days from the date that the lenses have been delivered. Unfortunately, we cannot accept returns on made to order lenses and we cannot accept lenses that are returned in an unsaleable condition. Saleable condition means that the lenses are unopened, sealed and unexpired, the products must be in their original product packaging and the hygiene seals must be untouched.
The return cost for shipping is free within the United Arab Emirates using our preferred courier company. We would recommend that International returns be sent using a tracked postal service or by using a tracked courier service, the transportation cost for international returns must be paid by the customer.
To initiate a return, please contact our customer service team who will be very to help you with the process, and aim to make this as simple as possible. Our team are available 24/7 at contact@solotica.com or 971 4 338 1690
We are sorry that we have to impose such strict rules but had to do so for reasons of fairness to all our customers.
Ordering
Please feel free to either order online in our shop or via phone or chat. In general, we recommend to order online as you can take your time to review the products, prescription power and prices to makes sure you place the correct order and don't forget any address details.
Payment, Pricing & Promotions
We provide cash on delivery payment for the United Arab Emirates and Credit Card Payment for all other countries.
Viewing Orders
When you have created a user account you will be able to see all your past orders when you are logged in. You can use the reorder function if you want to order the same items again.
Updating Account Information
You can of course always update your own account information and in case you lose your password, we will send you a link to restore it.
